By Dr. Sabrina Brandon Ricks, SBR Workplace Leadership Services
Happy New Year! Entering a new year is often a time for reflection of the old to determine best plans for the new. Looking at 2021, there have been changes with the new presence of COVID-19 in our lives, health decisions regarding vaccinations and boosters, changes in the economy, the Great Resignation, changes in work formats (some of which have been temporary and some permanent), and each individual has also faced additional personal changes. There is an old adage that says you cannot keep doing the same thing and expect different results, as this would define insanity.
Now is the time to consider what change needs to look like in your life. For the sake of this article, this change will be from a professional standpoint. As you consider your organization, your role, the organizational culture, relationships among employees, relationships with customers, training, policies and procedures, and the future of your organization, what needs to change? When was the last time the employee handbook was updated? Do your policies and procedures match the changes of the state and federal law regarding areas such as discrimination, harassment, sexual harassment, and more? Do you offer exit interviews and stay interviews? How are you training new hires as well as those who have worked with your organization for three, five, or ten years? Are you ready to seek a promotion or launch a business of your own? All of these are questions that are essential to a healthy work environment and when overlooked for too long, lack of acknowledgment and change can have detrimental effects on the future of your organization.
Consider the Following Changes
As you prepare for a successful 2022, consider the following changes to improve the health and sustainability of your organization:
- Update employee handbooks ensuring they are in alignment with current laws
- Offer an employee satisfaction survey to determine how satisfied or dissatisfied your employees may be and why – adjust accordingly
- Offer a customer satisfaction survey to determine how satisfied your consumers or clients are with the products and/or services you offer and how to improve
- Offer or update your exit interviews to determine why employees are leaving your organization and how to better retain them in the future
- Offer or update your stay interview to determine why those employees who remain with your organization do so and if there is any room for improvement to better satisfy those employees
- Try remote work opportunities if you have not already to determine if there are certain positions that can be sustainable from a telework perspective to decrease overhead costs onsite
- Update the décor and furniture in your organization to ensure it is bright, warm, comfortable, and inviting
- Determine your employees’ language of appreciation as described by Dr. Gary Chapman and Dr. Paul White in their book 5 Languages of Appreciation in the Workplace to learn how to best show your employees that you see and acknowledge their performance within your organization. Languages of appreciation will include words of affirmation, quality time, acts of service, tangible gifts, and physical touch. See the book to learn more about each language and its expression.
- Schedule a training or workshop for your team that focuses on team building, customer service, branding, management and leadership, cultural competency, dealing with difficult people, building interpersonal relationships, office politics, or otherwise. This will keep your team in the know about current topics that impact the workplace as well as it will help build and sustain relationships among the team and with customers.
SBR Workplace Leadership Services can provide guidance and training in the aforementioned areas. Do not let your team, customers, or bottom line suffer because your organization is doing things the same way and not changing with the evolving world around us. These simple changes can make a major impact on how management, leadership, employees, and customers feel about your organization, their interactions, their satisfaction, your company’s revenues, and more.
Contact SBR Workplace Leadership Services to learn more, to train your group, for executive coaching, employee engagement surveys, curriculum design, train-the-trainer, and completing educational workshops. Wishing you and your organization a happy, healthy, and prosperous 2022!