Apple Support Spoofing Scam

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Provided by Prince William County Police

There is a spoofing scam going around where callers receive a phone call that mimics the appearance of a legitimate phone call from Apple. It turns out the phone call is not actually from Apple.

Caller ID spoofing is when callers deliberately falsify information transmitted to a phone’s caller ID to disguise their identity in an effort to extract personal information or money. One particularly sophisticated attempt that has been active for months mimics the number and logo associated with a call from Apple customer support. By spoofing that number and displaying the Apple logo, the fraudsters hope that the person answering the call will be less suspicious than if they were taking an unsolicited call from a number they didn’t recognize.


Don’t rely on caller ID to verify who’s calling. It can be nearly impossible to tell whether the caller ID information is real. Here are a few tips for handling these calls:

  • If you get a strange call, simply hang up. If you want to check it out, visit the official website for contact information.
  • Don’t give out, or confirm to the caller, your personal or financial information.
  • Do not wire money or send money using a reloadable card. In fact, never pay someone who calls out of the blue, even if the name or number on the caller ID looks legit.
  • Feeling pressured to act immediately? Hang up. That’s a sure sign of a scam.

For more tips from Apple, please visit


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