By Katherine Gotthardt
Sponsored by Molly Maid of Western Fairfax. Co.
When someone mentions Molly Maid, basic house cleaning might be what comes to mind. That’s accurate, but only to a point when it comes to Molly Maid of Western Fairfax Co. For these Molly Maid franchise owners serving western Prince William County and beyond, cleaning isn’t just about making a home spotless. It’s about community and more.
It’s about giving back to the community
Meet local residents Steve Fahar and his mother, Janet Fahar. Like many Molly Maid franchise owners, the Fahars believe in giving back to the community. They do this through the corporate Ms. Molly Foundation. Launched in 1996, the foundation supports domestic violence prevention programs and fundraising events for hundreds of local safe houses and shelters throughout the country.
According to the foundation, “The tragedy of domestic violence in our country continues to grow. Each year millions of cases are reported. These numbers are staggering, yet it is the most under-reported crime in our country.”
Steve Fahar says, “We wholeheartedly support the mission of the Ms. Molly Foundation. The Ms. Molly Foundation believes all people deserve to feel safe in their own homes, and we do too.”
Local nonprofits House of Mercy and Transitional Housing BARN are the Fahars’ charity of choice. Together, these organizations serve the needs of the hungry and homeless in the area, while providing education. Many of those served come from homes where domestic violence runs rampant.
“We feel particularly close to these organizations,” says Steve Fahar. “We donate to them, and we provide free cleaning services to help them cut costs. It’s our way of giving back. They are doing amazing work – work that most of us couldn’t do. These organizations have a hands-on approach to saving lives, especially women and children.”
It’s about family working in community
At the helm of the company is Janet Fahar, who entered the house cleaning business in 1987. “I was working as an administrative assistant with the U.S. Department of Agriculture and saw no opportunity for advancement,” she says. “So, I bought a Molly Maid franchise and went into the maid business.”
Working alongside her one employee, Janet cleaned homes and organized the business by hand on paper. There was an intimacy that developed through the lack of technology, she says.
“We had no cell phones then, so I developed a code by which I called employees at the homes they were working in. I would let it ring twice. That was their cue to call me back. Later, we got beepers, and eventually everyone had cell phones.”
Steve Fahar began his cleaning career in the seventh grade.
“I remember spending my spring breaks cleaning houses,” he says. Years later, after earning a marketing degree from George Mason University, Steve began a career in the computer field, but eventually came back to his cleaning roots.
It was after the dot-com bust in the late 1990s and finding himself out of work that Steve returned to the family business. It turned into a permanent position.
Steve’s background in information technology has helped the company keep up-to-date technologically. Janet says, “Steve makes sure we are always up-to-date with the latest communication and marketing technologies, which has helped the continued expansion and growth of the company.”
The family-oriented culture at Molly Maid of Western Fairfax Co. seems destined to be sustainable. “We may even go into our third generation of ownership. My son has told me that one day he wants to be a worker here,” says Steve.
It’s about having community trust
Earning the trust of their customers is just as important as earning the business, Steve says. That’s why Molly Maid of Western Fairfax Co.’s cleaning crew is professional, licensed and insured, with all maids undergoing criminal background checks and driving record verification.
The business also prides itself on offering individualized cleaning plans to meet the needs of their customers. Among them is a “Green Sealed” cleaning solution, which not only leaves homes cleaner but healthier.
“You can’t build a cleaning business without trust and dedication to the community,” Steve says. “We’re going into people’s homes and caring for their belongings. It’s an important responsibility.”
The trust clients have in Molly Maid of Western Fairfax Co. transcends geographical barriers. Molly Maid of Western Fairfax Co. serves Bristow, Broad Run, Catharpin, Catlett, Centreville, Chantilly, Clifton, Fairfax, Gainesville, Haymarket, Herndon, Nokesville, Oakhill, Oakton, Reston, The Plains, Vienna and Warrenton, VA. For more information, visit their website.
Katherine Gotthardt, M.Ed., ([email protected]) is an author and poet, as well as the vice president of content marketing for Prince William Living and Brides & Weddings. Learn more about her at www.KatherineGotthardt.com.