New and Improved Customer Service ePortal Goes Live June 8

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Provided by Prince William County Development Services

Prince William County Department of Development Services announced improvements to its Customer Service ePortal. Its growing portfolio of online services supports ongoing demand from both new and existing customers.  The new and improved ePortal (also known as Citizen Self-Service) goes live June 8, 2020.

These value-added offerings allow customers to be closer to their projects and gain immediate access to information 24/7, in a cost-effective and efficient manner.  To enroll in online training or view a YouTube demonstration, visit the Development Management System webpage here.


Wade A. Hugh is Director, Department of Development Services. Hugh said, “We are excited to be expanding our online customer support services.  By building greater online capabilities we can provide faster service, advance communications, mitigate issues and identify incomplete applications sooner, while continuing to generate a more agile and adaptive Information Technology infrastructure. The idea is to ensure a uniform experience regardless of project and to allow customers to seamlessly move throughout the ePortal – from beginning to end,” added Hugh.

Most recently, Development Services put into place a Temporary Activity Permit for Outdoor Seating to help restaurants, dining and craft beverages prepare for Virginia Governor Ralph Northam’s Phase One Executive Order 61.  The order went into effect on May 28, 2020.

Prior to this, the Fire Protection ePlan submission process was rolled out and embedded in the Building Development Division’s Customer Electronic Plan Review (ePlans) Guide.

In addition, during the COVID-19 pandemic, Development Services forged innovation that is more technology-driven.  Customers now have access to the latest updates via Customer Service Bulletins and a dedicated COVID-19 Response webpage; Remote Video for Construction Inspections and for Special Inspections; a COVID-19 Self Certification form; and commercial business guidance on the use of temporary signs.

For more information or assistance on the ePortal, please contact staff at 703-792-6875 or


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