Ombudsman Service Now in Area Agency on Aging

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PRINCE WILLIAM COUNTY, VIRGINIA…. The Prince William Area Agency on Aging now offers Long-Term Care Ombudsman (LTCO) services. The duties of the ombudsman include:

•Advocates for improving the quality of life for persons receiving long-term care services,

•Resolves complaints against long-term care providers through counseling, negotiation, and investigation,

•Provides information about long-term care providers to help caregivers and/or potential residents make informed decisions,

•Educates the community about long-term care issues,

•Visits residents of long-term care facilities on a weekly basis through the LTCO program,

•Trains long-term care staff on long-term care related information, and

•Consults with providers.

Daphne Van Tiem, The Long-Term Care Ombudsman, is located at the Area Agency on Aging, 5 County Complex, Suite 240 in Woodbridge. For more information call 703-792-7662 or email at


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