Provided by Prince William County
Prince William County has released results from its 2021 community survey. The County has conducted a community survey since 1993. Initially, the survey was conducted annually and later moved to alternate even-numbered years. A survey was not conducted in 2020 due to COVID-19. The results of the survey measure the County’s performance and help the organization make decisions that achieve the community’s strategic vision.
The community survey shows that there is overall satisfaction with the County. More than one-half of respondents, or 56 percent, were very satisfied with the overall quality of life in the county. This remains the same as the last survey taken in 2018. In addition, 56 percent of respondents were very satisfied with the quality of services provided by the county. Nearly half of residents were very satisfied that Prince William County’s services and facilities were a fair value for the tax dollars. This remains consistent from 2018. Approximately 58 percent were very satisfied with the ease of access to information about County programs and services that were important to them. Courtesy and helpfulness of county employees saw a significant increase since 2018 with 75 percent very satisfied with this metric.
Other Survey Highlights Regarding Specific Service Aspects
- Fire and Rescue Medical Services were the highest rated in the survey:
- 93 percent were very satisfied with the professionalism of Fire and Emergency Medical Services responders
- 90 percent were satisfied with the high quality of service
- Police also had favorable ratings, including:
- 80 percent reporting very satisfied with feeling safe in their neighborhoods
- 80 percent satisfied that police display positive attitudes and behaviors toward residents, which is an increase of 13 percent since 2018.
- Satisfaction was very high with voting experience, with 84 percent very satisfied.
- Residents are very satisfied that County library services, including online services, meet their needs (74 percent).
- Approximately 61 percent of residents are very satisfied with the quality of recreation opportunities.
- When asked what would make Prince William County a better place to live, respondents noted improving roads and transportation (9 percent), stop development (8 percent), and nothing, as they are satisfied (7 percent).
The survey was conducted by Issues + Answers, a privately owned, full-service market research and consulting firm headquartered in Virginia. The firm is a leading supplier of survey research services to government entities across the country and has conducted more than 20,000 studies with key staff having more than 20 years of research experience.
For more information on Prince William County, please visit pwcva.gov.