Provided by Prince William County Service Authority

Prince William County Service Authority customers who have unpaid water bills from March 1, 2020 through Dec. 30, 2020 and who have experienced a loss of income due to the impacts of the COVID-19 pandemic may be eligible to receive financial assistance funded by the COVID-19 Municipal Utility Relief Program.

Customers are encouraged to apply as soon as possible, but no later than Jan. 21, 2021 at 5:00 p.m.

The Service Authority will review all customer applications received by the deadline to verify each applicant’s eligibility and the amount of financial assistance each will receive. That amount will depend on the number of applications submitted and available funds.

Customers can apply online at or by phone at (703) 335-7950.

Printable applications are available in English, Spanish, Vietnamese and Korean at and may be submitted in the following ways:

  • Mail: PWCSA Customer Service, P.O. Box 2266, Woodbridge, VA 22195-2266
  • Email:
  • Fax: (703) 335-8949
  • Drop Box or In Person: Raymond Spittle Building, 4 County Complex Ct., Woodbridge, VA 22192
  • Drop Box: Wellington Operations Center, 8410 Virginia Meadows Dr., Manassas, VA 20109
  • Drop Box: Neabsco Maintenance Facility, 15801 Neabsco Rd., Woodbridge, VA 22191

The Commonwealth of Virginia’s Department of Housing and Community Development provided $1,372,697 to the Service Authority under the COVID-19 Municipal Utility Relief Program to assist customers who have past due water and sewer bills resulting from the economic impacts of the coronavirus pandemic. The program is funded by federal Coronavirus Relief Fund.

For more information, please visit the Service Authority’s COVID-19 Municipal Utility Relief Program web page at or contact the Customer Service Department at (703) 335-7950 or